Client Reviews

At IDEA, we're always listening. Below is real feedback from real clients on real projects. The kind of after-action review we believe in...

  • Eisai Merck

    Strategic Positioning

    97%

    Really appreciate you being so collaborative with the cross functional team; navigating and keeping them on track - providing feedback and listening through the MR and making it work for the process
    • Step in

      100%

      • The IDEA team demonstrated good category knowledge and awareness of the challenges across so minimal onboarding was required

        5

      • The IDEA team rapidly identified opportunities and challenges (during the start/interview/immersion phase)

        5

    • Outcome

      88%

      • IDEA met expectations in helping you and your team ultimately develop a robust positioning for Zynlonta

        5

      • The process followed allowed you and your team to access new thinking, perspectives and interact and evaluate new ideas

        5

      • The project delivered by IDEA Pharma represented good value for money

        4

      • IDEA's experience and expertise helped you and your team to land on a better outcome for the process overall

        4

      • Interim and final deliverables were of the highest quality and were usable for internal presentation

        4

    • Service

      100%

      • Good, clear project plans were updated and communicated regularly and proactively

        5

      • Status calls were well organized and were accompanied by agendas and contact reports communicated in a timely manner

        5

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        5

      • The IDEA team assisted you to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        5

      • IDEA made you feel important to them

        5

      • IDEA dealt with any problems in the relationship openly and quickly

        5

      • IDEA was helpful in redefining your view of your situation (can specify, be internal or external)

        5

      • IDEA kept its promises on deadlines

        5

      • IDEA listened well to what you had to say

        5

      • IDEA related well to your people

        5

      • IDEA kept you sufficiently informed on progress

        5

      • IDEA let you know in advance what they were going to do

        5

      • IDEA show an interest in you beyond the specifics of the tasks

        5

    • Finance

      100%

      • IDEA's finance team dealt efficiently and effectively with your procurement and finance team

        5

    • Step out

      90%

      • The IDEA team ensured that you were left with the best possible legacy given their remit

        4

      • If there is an appropriate project in the future, I intend to collaborate with IDEA again

        5

  • Kyowa Kirin

    Path to market strategy

    90%

    IDEA was the only option for this. It's reputation and past project with us along with IDEA's early asset experience meant it was a relative no brainer.
    • Step in

      80%

      • The IDEA team demonstrated good category knowledge and awareness of the challenges across so minimal onboarding was required

        4

      • The IDEA team rapidly identified opportunities and challenges (during the start/interview/immersion phase)

        4

    • Outcome

      88%

      • IDEA met expectations in helping you and your team ultimately develop a more robust set of target opportunities for moga-ADC

        3.5

      • The process followed allowed you and your team to access new thinking, perspectives and interact and evaluate new ideas

        5

      • IDEA's experience and expertise helped you and your team to land on a better outcome for the process overall

        5

      • The process enabled you to gain good multidicisplinanary input, buy in and alignment into alternative ways to think about different paths to market

        5

      • Interim and final deliverables were of the highest quality and were usable for internal presentation

        4

      • IDEA laid the foundations for a robust and compelling package to present to internal leadership 4

        4

    • Service

      91%

      • Good, clear project plans were updated and communicated regularly and proactively

        5

      • Status calls were well organized and were accompanied by agendas and contact reports communicated in a timely manner

        4

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        5

      • The IDEA team assisted you to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        4

      • IDEA made you feel important to them

        3.5

      • IDEA dealt with any problems in the relationship openly and quickly

        3

      • IDEA kept its promises on deadlines

        5

      • IDEA listened well to what you had to say

        5

      • IDEA related well to your people

        5

      • IDEA kept you sufficiently informed on progress

        5

      • IDEA let you know in advance what they were going to do

        5

      • IDEA show an interest in you beyond the specifics of the tasks

        5

    • Finance

      100%

      • IDEA's finance team dealt efficiently and effectively with your procurement and finance team

        5

    • Step out

      93%

      • The IDEA team ensured that you were left with the best possible legacy given their remit

        4

      • If the stars were to ever realign, I would collaborate with IDEA again

        5

      • I will recommend IDEA's capabilities to my colleagues

        5

  • Boehringer Ingelheim

    Path to market strategy

    97%

    While IDEA did a great job with the deliverables, it was IDEA's ability to improve their understanding and equip them with the right questions that was most appreciated.
    • Step in

      100%

      • The IDEA team demonstrated good category knowledge and awareness of the challenges across so minimal onboarding was required

        5

      • The IDEA team rapidly identified opportunities and challenges (during the start/interview/immersion phase)

        5

    • Outcome

      91%

      • IDEA met expectations in helping you and your team ultimately explore a more robust set of target opportunities for nr2b NAM in depression and beyond

        5

      • The process followed allowed you and your team to access new thinking, perspectives and interact and evaluate new ideas

        5

      • The project delivered by IDEA Pharma represented good value for money

        4

      • IDEA's experience and expertise helped you and your team to land on a better outcome for the process overall

        5

      • The process enabled you to gain good multidicisplinanary input, buy in and alignment into alternative ways to think about different paths to market

        4

      • Interim and final deliverables were of the highest quality and were usable for internal presentation

        4

      • IDEA laid the foundations for a robust and compelling package to present to internal leadership 4

        5

    • Service

      98%

      • Good, clear project plans were updated and communicated regularly and proactively

        4

      • Status calls were well organized and were accompanied by agendas and contact reports communicated in a timely manner

        5

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        5

      • The IDEA team assisted you to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        5

      • IDEA made you feel important to them

        5

      • IDEA dealt with any problems in the relationship openly and quickly

        5

      • IDEA kept its promises on deadlines

        5

      • IDEA listened well to what you had to say

        5

      • IDEA related well to your people

        5

      • IDEA kept you sufficiently informed on progress

        5

      • IDEA let you know in advance what they were going to do

        5

      • IDEA show an interest in you beyond the specifics of the tasks

        5

    • Finance

      100%

      • IDEA's finance team dealt efficiently and effectively with your procurement and finance team

        5

    • Step out

      100%

      • The IDEA team ensured that you were left with the best possible legacy given their remit

        5

      • If the stars were to ever realign, I would collaborate with IDEA again

        5

      • I will recommend IDEA's capabilities to my colleagues

        5

  • Merck & Co

    FIVE X

    82%

    The end deliverable looked like what we needed to discuss and was granular, really appreciated the sense of agility and modifications aligned with the progress and challenges we were facing.
    • Step in

      70%

      • The IDEA team demonstrated good category knowledge and awareness of the Merck challenges so minimal onboarding was required

        3

      • The IDEA team demonstrated good category knowledge and awareness of the Marengo challenges so minimal onboarding was required

        4

    • Outcome

      68%

      • IDEA met expectations in delivering against the original project objectives in helping the Merck team path-to-market strategies

        4

      • The process followed allowed the Merck team to access new thinking, perspectives and interact and evaluate new ideas

        3

      • The project delivered by IDEA Pharma represented good value for money

        3

      • IDEA's experience and expertise helped the Merck team to land on a better outcome for the process overall

        4

      • Interim and final deliverables were of the highest quality and were usable for internal presentation to Merck stakeholders

        3

    • Service

      85%

      • Good, clear project plans were updated and communicated regularly and proactively

        5

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        5

      • The IDEA team assisted Merck to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        5

      • IDEA made you feel important to them

        5

      • IDEA dealt with any problems in the relationship openly and quickly

        4

      • IDEA was helpful in redefining your view of your situation (can specify, be internal or external)

        2

      • IDEA kept its promises on deadlines

        5

      • IDEA listened well to what you had to say

        3

      • IDEA related well to your people

        4

      • IDEA kept you sufficiently informed on progress

        4

      • IDEA let you know in advance what they were going to do

        4

      • IDEA show an interest in you beyond the specifics of the tasks

        5

    • Finance

      100%

      • IDEA's finance team dealt efficiently and effectively with Merck procurement and finance

        5

    • Step out

      90%

      • The IDEA team ensured that Merck was left with the best possible legacy given their remit

        5

      • If there is an appropriate project in the future, I intend to collaborate with IDEA again

        4

      • I will recommend IDEA's capabilities to my colleagues at Merck

        4

      • I am aware of all of IDEAs capabilities beyond the services provided in this project (if not would you like to know more?)

        5

  • Novo Nordisk

    Strategic positioning

    90%

    No other agency could have delivered what you have done with your perspectives and methodology
    • Step in

      100%

      • The IDEA team demonstrated good category knowledge and awareness of the NOVO NORDISK challenges so minimal onboarding was required

        5

      • The IDEA team demonstrated good category knowledge and awareness of the Marengo challenges so minimal onboarding was required

        5

    • Outcome

      80%

      • IDEA met expectations in delivering against the original project objectives in helping the NOVO NORDISK team final Positioning

        4

      • The process followed allowed the NOVO NORDISK team to access new thinking, perspectives and interact and evaluate new ideas

        4

      • The project delivered by IDEA Pharma represented good value for money

        5

      • IDEA's experience and expertise helped the NOVO NORDISK team to land on a better outcome for the process overall

        4

      • Interim and final deliverables were of the highest quality and were usable for internal presentation to NOVO NORDISK stakeholders

        3

    • Service

      91%

      • Good, clear project plans were updated and communicated regularly and proactively

        4

      • Status calls were well organized and were accompanied by agendas and contact reports communicated in a timely manner

        5

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        4

      • The IDEA team assisted NOVO NORDISK to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        4

      • IDEA made you feel important to them

        5

      • IDEA dealt with any problems in the relationship openly and quickly

        5

      • IDEA was helpful in redefining your view of your situation (can specify, be internal or external)

        4

      • IDEA kept its promises on deadlines

        5

      • IDEA listened well to what you had to say

        5

      • IDEA related well to your people

        4

      • IDEA kept you sufficiently informed on progress

        4

      • IDEA let you know in advance what they were going to do

        5

      • IDEA show an interest in you beyond the specifics of the tasks

        5

    • Finance

      80%

      • IDEA's finance team dealt efficiently and effectively with NOVO NORDISK procurement and finance

        4

    • Step out

      95%

      • The IDEA team ensured that NOVO NORDISK was left with the best possible legacy given their remit

        5

      • If there is an appropriate project in the future, I intend to collaborate with IDEA again

        5

      • I will recommend IDEA's capabilities to my colleagues at NOVO NORDISK

        5

      • I am aware of all of IDEAs capabilities beyond the services provided in this project (if not would you like to know more?)

        4

  • Alexion

    Strategic positioning

    97%

    The moderator you used in the MR excellent. It was extremely helpful to hear what mattered directly from the docs.
    • Step in

      100%

      • The IDEA team demonstrated good category knowledge and awareness of the Alexion challenges so minimal onboarding was required

        5

      • The IDEA team rapidly uncovered opportunities and challenges (during the start phase)

        5

    • Outcome

      96%

      • The process followed allowed the Alexion team to access new thinking, perspectives and interact and evaluate new ideas

        5

      • The project delivered by IDEA Pharma represented good value for money

        4

      • IDEA's experience and expertise helped the Alexion team to land on a better outcome for the process overall

        5

      • Interim and final deliverables were of the highest quality and were usable for presentation to Alexion leadership

        5

      • Problem rich environment - did you think that was a good way to capture the unknowns?

        5

    • Service

      95%

      • Good, clear project plans were updated and communicated regularly and proactively

        5

      • Status calls were well organized and were accompanied by agendas and contact reports communicated in a timely manner

        3

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        5

      • The IDEA team assisted Alexion to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        4

      • IDEA made you feel important to them

        5

      • IDEA dealt with any problems in the relationship openly and quickly

        5

      • IDEA kept its promises on deadlines

        5

      • IDEA listened well to what you had to say

        5

      • IDEA related well to your people

        5

      • IDEA kept you sufficiently informed on progress

        5

      • IDEA let you know in advance what they were going to do

        5

      • IDEA show an interest in you beyond the specifics of the tasks

        5

    • Finance

      100%

      • IDEA's finance team dealt efficiently and effectively with Alexion procurement and finance

        5

    • Step out

      100%

      • The IDEA team ensured that Alexion was left with the best possible legacy given their remit

        5

      • If there is an appropriate project in the future, I intend to collaborate with IDEA again

        5

      • I will recommend IDEA's capabilities to my colleagues at Alexion

        5

  • Sanofi

    Strategic positioning

    93%

    This Positioning work could not have been done by another agency.
    • Step in

      90%

      • The IDEA team demonstrated good category knowledge and awareness of the COMPANY challenges so minimal onboarding was required

        4.5

      • The IDEA team rapidly uncovered opportunities and challenges (during the start phase)

        4.5

    • Outcome

      89%

      • IDEA met expectations in delivering against the original project objectives in helping the COMPANY team PROJECT DELIVERABLE

        4.5

      • The process followed allowed the COMPANY team to access new thinking, perspectives and interact and evaluate new ideas

        4.5

      • The project delivered by IDEA Pharma represented good value for money

        4.5

      • Interim and final deliverables were of the highest quality and were usable for internal presentation to COMPANY stakeholders

        4.3

    • Service

      94%

      • Good, clear project plans were updated and communicated regularly and proactively

        4.5

      • Status calls were well organized and were accompanied by agendas and contact reports communicated in a timely manner

        4.5

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        5

      • The IDEA team assisted COMPANY to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        4.5

      • IDEA made you feel important to them

        5

      • IDEA dealt with any problems in the relationship openly and quickly

        4.5

      • IDEA was helpful in redefining your view of your situation (can specify, be internal or external)

        4.5

      • IDEA kept its promises on deadlines

        5

      • IDEA listened well to what you had to say

        5

      • IDEA related well to your people

        5

      • IDEA kept you sufficiently informed on progress

        4.5

      • IDEA let you know in advance what they were going to do

        4.5

    • Finance

      90%

      • IDEA's finance team dealt efficiently and effectively with COMPANY procurement and finance

        4.5

    • Step out

      95%

      • The IDEA team ensured that COMPANY was left with the best possible legacy given their remit

        4.5

      • If there is an appropriate project in the future, I intend to collaborate with IDEA again

        5

      • I will recommend IDEA's capabilities to my colleagues at COMPANY

        5

      • I am aware of all of IDEAs capabilities beyond the services provided in this project (if not would you like to know more?)

        4.5

  • Bristol-Myers Squibb

    Strategic positioning

    100%

    We appreciated the workshops, particularly the validation of our current positioning and the range of new ideas the IDEA team provided.
    • Step in

      100%

      • The IDEA team demonstrated good category knowledge and awareness of the BMS challenges so minimal onboarding was required

        5

      • The IDEA team rapidly uncovered opportunities and challenges (during the start phase)

        5

    • Outcome

      100%

      • IDEA met expectations in delivering against the original project objectives in helping the BMS team develop a strategic positioning

        5

      • The process followed allowed the BMS team to access new thinking, perspectives and interact and evaluate new ideas

        5

      • IDEA's experience and expertise helped the Alexion team to land on a better outcome for the process overall

        5

      • Interim and final deliverables were of the highest quality and were usable for internal presentation to COMPANY stakeholders

        5

    • Service

      100%

      • Good, clear project plans were updated and communicated regularly and proactively

        5

      • Status calls were well organized and were accompanied by agendas and contact reports communicated in a timely manner

        5

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        5

      • The IDEA team assisted Alexion to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        5

      • IDEA made you feel important to them

        5

      • IDEA dealt with any problems in the relationship openly and quickly

        5

      • IDEA was helpful in redefining your view of your situation (can specify, be internal or external)

        5

      • IDEA kept its promises on deadlines

        5

      • IDEA listened well to what you had to say

        5

      • IDEA related well to your people

        5

      • IDEA kept you sufficiently informed on progress

        5

      • IDEA let you know in advance what they were going to do

        5

      • IDEA show an interest in you beyond the specifics of the tasks

        5

    • Finance

      100%

      • IDEA's finance team dealt efficiently and effectively with BMS procurement and finance

        5

    • Step out

      100%

      • The IDEA team ensured that BMS was left with the best possible legacy given their remit

        5

      • If there is an appropriate project in the future, I intend to collaborate with IDEA again

        5

      • I will recommend IDEA's capabilities to my colleagues at BMS

        5

      • I am aware of all of IDEAs capabilities beyond the services provided in this project (if not would you like to know more?)

        5

  • Boehringer Ingelheim

    FIVE X

    92%

    Loved how rapidly IDEA changed the team with the new POINT process in December. Everything after that point was super clear.
    • Step in

      100%

      • The IDEA team demonstrated good category knowledge and awareness of the challenges across so minimal onboarding was required

        5

      • The IDEA team uncovered opportunities and challenges for the positioning (during the start/interview/immersion phase)

        5

    • Outcome

      89%

      • IDEA met expectations in helping you and your team ultimately develop a robust market positioning FIVE-X options and alternative paths

        4.5

      • The process followed allowed you and your team to access new thinking, perspectives and interact and evaluate new ideas

        5

      • The project delivered by IDEA Pharma represented good value for money

        4.5

      • IDEA's experience and expertise helped you and your team to land on a better outcome for the process overall

        3.5

      • The process enabled you to gain good multidicisplinanary input, buy in and alignment into alternative ways to think about different paths to market

        5

      • Interim and final deliverables were of the highest quality and were usable for internal presentation

        4.5

      • IDEA laid the foundations for a robust and compelling package to present to internal leadership 4

        4

    • Service

      91%

      • Good, clear project plans were updated and communicated regularly and proactively

        4

      • Status calls were well organized and were accompanied by agendas and contact reports communicated in a timely manner

        5

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        5

      • The IDEA team assisted you to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        4

      • IDEA made you feel important to them

        5

      • IDEA dealt with any problems in the relationship openly and quickly

        5

      • IDEA kept its promises on deadlines

        4

      • IDEA listened well to what you had to say

        5

      • IDEA related well to your people

        5

      • IDEA kept you sufficiently informed on progress

        3.5

      • IDEA let you know in advance what they were going to do

        4

      • IDEA show an interest in you beyond the specifics of the tasks

        5

    • Finance

      100%

      • IDEA's finance team dealt efficiently and effectively with your procurement and finance team

        5

    • Step out

      93%

      • The IDEA team ensured that you were left with the best possible legacy given their remit

        4

      • If the stars were to ever realign, I would collaborate with IDEA again

        5

      • I will recommend IDEA's capabilities to my colleagues

        5

  • Bellus Health

    Strategic Positioning

    83%

    We did look at other providers, but love IDEA's commitment to positioning and the philosophy aligned well
    • Step in

      80%

      • The IDEA team demonstrated good category knowledge and awareness of the challenges across so minimal onboarding was required

        4

      • The IDEA team uncovered opportunities and challenges for the positioning (during the start/interview/immersion phase)

        4

    • Outcome

      79%

      • IDEA met expectations in helping you and your team ultimately develop a robust positioning, exploration of potential paths and communications platform

        5

      • The process followed allowed you and your team to access new thinking, perspectives and interact and evaluate new ideas

        4

      • The project delivered by IDEA Pharma represented good value for money

        3.5

      • IDEA's experience and expertise helped you and your team to land on a better outcome for the process overall

        4

      • The process enabled you to gain good multidicisplinanary input, buy in and alignment into alternative ways to think about different paths to market

        4

      • Interim and final deliverables were of the highest quality and were usable for internal presentation

        3

      • IDEA laid the foundations for a robust and compelling package to present to internal leadership 4

        4

    • Service

      87%

      • Good, clear project plans were updated and communicated regularly and proactively

        5

      • Status calls were well organized and were accompanied by agendas and contact reports communicated in a timely manner

        5

      • The IDEA team showed energy, enthusiasm and positivity throughout the project

        5

      • The IDEA team assisted you to ensure there was efficient and effective financial coordination, including invoicing and reconciliation

        5

      • IDEA made you feel important to them

        4

      • IDEA dealt with any problems in the relationship openly and quickly

        3

      • IDEA kept its promises on deadlines

        5

      • IDEA listened well to what you had to say

        4

      • IDEA related well to your people

        3

      • IDEA kept you sufficiently informed on progress

        4

      • IDEA let you know in advance what they were going to do

        5

    • Finance

      80%

      • IDEA's finance team dealt efficiently and effectively with your procurement and finance team

        4

    • Step out

      80%

      • The IDEA team ensured that you were left with the best possible legacy given their remit

        5

      • If the stars were to ever realign, I would collaborate with IDEA again

        4

      • I will recommend IDEA's capabilities to my colleagues

        3

How we collect this information.

On each project, we ask our clients to fill in a questionaire on the entire IDEA Pharma experience, from the initial meet to the project completion. We ask for a totally honest opinion on what we do well and more importantly what we could improve on.

The scoring data from this questionnaire, based on a 1-5 scale, as well as any specific comments on each step is collected. We share the scores, the specific comments we use internally to improve and refine our process.

Why it matters.

We believe in full transparency and know that our process works best when we have the trust of our clients. We were only able to help create the best launches in recent years by allowing people to tell us where we succeed or fail. That is how we improve and grow.

This constant feedback cycle allows us to tailor our processes to each specific client. This is how we guarantee how you will never get "off-the-shelf" strategy from IDEA Pharma.