At IDEA we're always listening. Below is real feedback from real clients on real projects. The kind of after-action review we believe in. We’re proud of our track record, but humble enough to show when we must improve, click through the data, it’s not all perfect.
With each client, we ask for feedback on the entire IDEA Pharma project, from the initial meeting to the project completion. We ask for a totally honest appraisal on what we do, and how we can improve.
The data collected in the feedback process uses a 1 - 5 rating scale, as well as specific comments on each criteria. We share these scores in full here.
We believe in transparency, we trust our customers and we work to ensure they trust us with their biggest and bravest projects. This mutual trust is what allows us to do our best work. Allowing people to tell us where we succeed or fail is part of how we've built a learning organisation. This is core to how we improve, create value for customers and grow.
The constant feedback cycle allows us to tailor our process to each specific. Doing this means that we guarantee you will never get 'off-the-shelf' Positioning or strategy from IDEA Pharma.